Returns & Refunds Policy

At Konig Engines, customer satisfaction is important to us. We aim to ensure every order is handled professionally and that any issues are resolved fairly.

1. Returns

To request a return, contact us by email or WhatsApp with your order number and reason for the request. Please obtain return instructions before sending any engine back.

2. Faulty or Incorrect Orders

If your engine arrives damaged, is incorrect, or has a qualifying defect, contact us promptly. Depending on the circumstances, we will arrange an appropriate remedy in accordance with our warranty terms and applicable law.

3. Cancellations

Eligible online consumer purchases may qualify for a statutory cancellation period, generally 14 days in Germany, the EU, and the UK, subject to applicable exceptions. Your legal rights remain unaffected.

4. Refunds

Approved refunds will be processed in accordance with applicable law and the circumstances of the return. As payments are made by bank transfer, we may request the necessary bank details to issue your refund securely.

5. Return Shipping

Konig Engines covers return shipping for accepted warranty claims when authorised and arranged through our team. Other return costs will be handled according to the circumstances, the agreed terms, and applicable law.

6. Contact Us

For returns, cancellations, or refund enquiries, contact Konig Engines using the official email address or WhatsApp number listed on our website.

Konig Engines — Professional Service. Clear Solutions.

Last updated: 25 October 2023